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The successful candidate will -
Be responsible for managing a range of customer accounts, which includes administering orders, deliveries, quotes and ad-hoc enquiries thus ensuring customer requirements are met on an accurate and timely basis.
Ensure all customer feedback /comments are logged onto the CI database, follow up customer incidents and co-ordinate investigations.
Engage customers in discussions regarding future needs, with the aim of securing further or repeat business.
Be responsible for the calculation and submission of written quotations and tenders against enquiries received via fax, email, post or telephone from established and potential customers.
Support the Team leader and sales director with leads received through the office, and ensure quotations are followed through from start to order place stage.
Represent the International Customer Services Department in cross functional teams when required.
Due to the nature of this role there will be a requirement to travel globally when business needs dictate in order to ensure maximum sales are achieved and new account business is developed.
The successful candidate will be a higly motivated, confident self starter with an outgoing approach, with a genuine interest in working with and helping customers, along with the ability to handle difficult conversations.
They will have the ability to work on own initiative & prioritise a wide variety of tasks.
They will be detail conscious, with the ability to solve problems quickly.
Excellent communication, interpersonal & negotiating skills are essential along with the flexibility to deal with individuals at all levels.
They must be a strong team player, willing and able to provide flexibility & support when necessary.
They must have excellent IT & keyboard skills with a sound working knowledge of all MS Office applications.
A high standard of education which includes literacy & numeracy is also essential.
They must have German language skills, both oral and written.
Previous International Trade Experience would be a bonus.
If you are interested in applying for this position then please send your CV and a covering letter to email@example.com