Website Terms and Privacy

Learn about Radius Systems Ltd's website terms, privacy and GDPR compliance.

Website Terms of Use

This website is owned and operated by Radius Systems Ltd, registered in England Wales under number 01585669 with its registered office in South Normanton, Alfreton, Derbyshire, DE55 2JJ, United Kingdom

Product Availability

Not all our products are available to sell in all territories. Please contact your local Radius Systems’ representative for further information.

Disclaimer

While Radius Systems has attempted to ensure the accuracy of information published on this web site, it is possible that some sections may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information provided. Please note that Radius Systems Ltd cannot be held responsible for the content or privacy practices of other web sites to which www.radius-systems.com may link.

Privacy Statement

Radius Systems Ltd fully respects and is committed to protecting your privacy. Radius Systems Ltd follows strict security procedures for storing and disclosing information you give us, as required by the United Kingdom Data Protection Acts of 1984 and 1998, and the European General Data Protection Regulation (GDPR) of 2016.

Web Data

Radius Systems Ltd, with the help of a third-party, may monitor customer traffic patterns and site usage to help develop and improve the design of the web site.

We use remarketing to help remind users of previous interest in our products.

• Third party vendors, including Google, show our ads on sites on the internet.

• Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website.

• Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. [https://www.google.com/settings/u/0/ads/authenticated]

• Alternatively, you can opt out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page. [http://www.networkadvertising.org/choices/]

Use of cookies by Radius Systems Ltd

A cookie is a small text file that is stored on your computer or mobile device by a website which can subsequently retrieve or read the contents of that cookie. Each cookie is unique to your web browser and will contain some anonymous information, such as a unique identifier and the site name, as well some digits and numbers. This allows a website to remember things like your preferences or account details, to make it work more effectively for you.

We use the following types of cookies, which can be disabled at any time.

Google Analytics Cookies

Radius Systems also uses third party cookies provided by Google Inc to provide analysis of website performance and for optimising the user experience. These are only used to improve our site and marketing communications. We do not sell the information collected by our cookies.

GDPR, Customer and Supplier Data

In addition to data collected and stored for the website, Radius also holds and maintains some personal information about you and your organisation if you are customer or supplier.

Why Do We Hold Your Data?
This information is necessary for the relevant performance of managing your account such as correspondence regarding Product Updates, Technical Support, Delivery Confirmations, and events.

A third-party platform, Hubspot, is used to deliver email marketing communications. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. You can unsubscribe to emails anytime by clicking the unsubscribe link at the bottom of any of emails.

What sort of data do we hold?
Typically, it will be a contact name and address within your company, their role, email address and any telephone contact numbers.

How Long Do We Hold Your Data?
When Radius no longer needs to keep certain data, we destroy paper documents securely and delete the electronic records within the Radius ERP and CRM systems. Data can be retained for six years to meet with UK statutory requirements. Radius will only retain contact information for as long as it is relevant for day-to-day contact.

Who Can Access Your Data?

Access to all of your information is strictly controlled and limited to ensure that only authorised Radius employees or its approved 3rd party partners have access. Radius will not transfer your data to countries outside the European Economic Area. Where personal data relating to your employees or customers is transmitted or transported for the purposes providing you with products or services, Radius ensures that such data in transit will always be secured using reasonable measures. Where business requirements require the use of removeable storage such as Flash drives or external hard drives these devices will be password protected or where possible encrypted.

We will not share, sell, trade, or rent the information you provide to any individuals or organisations outside Radius Systems Ltd and its distributors.

GDPR

Under the GDPR, the personal data subject has various rights including to access and seek correction of personal information. We will ask for proof of ID before allowing access. We will then ensure that the information we hold is corrected and updated. If at any point you believe that the information we process on your behalf or on you is incorrect, you can request to see this information, and have it corrected or deleted. Please do this via our Customer Services / Purchasing department or by using the email address privacymatters@radius-systems.com

CCTV Images

Radius uses closed circuit television (CCTV) to provide a safe and secure environment for employees and for visitors to the company’s premises and to protect company property. The company’s CCTV facility records images only. There is no audio recording. Images that are stored on media are erased or destroyed once the purpose of the recording is no longer relevant. In normal circumstances, this will be a period of 31 days. Where a law enforcement agency is investigating a crime, images may need to be retained for a longer period. Access to, and disclosure of, images recorded on CCTV is restricted. This ensures that the rights of individuals are retained. Images can only be disclosed in accordance with the purposes for which they were originally collected. The Radius CCTV policy is available upon request.

Visitors to Site

As a safety and security measure visitors to our sites will be registered as being on site either via our visitor book or be provided with an access control badge, the decision on which, will depend on how long you will be on site, whether you will be accompanied by a Radius Employee or the available facilities on the site you are visiting. Whichever option is chosen, we will note your Name, Company Name and where applicable, your vehicle registration number. Visitors to our Website When using our website, you will remain anonymous unless you provide your details via our enquiry form or are applying for a current vacancy. Complaints If you wish to raise a complaint on how we have handled any personal data, you can raise this concern via the email address privacymatters@radius-systems.com If you believe that the Company has not complied with your data protection rights, you can also complain to the Information Commissioner.