The Role
We’re looking for a hands-on Support Engineer to support and enhance our IT infrastructure across servers, networks, cloud and business-critical systems. Working alongside our managed service provider, you’ll deliver multi-level support, maintain system performance and security and help ensure reliable day-to-day operations across the business.
The role also offers excellent exposure to infrastructure modernisation projects including migrations, upgrades, deployments and security improvements. This is a great opportunity for someone looking to grow their infrastructure and cyber security expertise within a fast-paced and evolving environment.
The Candidate
We’re looking for a customer focussed IT professional with strong technical support experience and a proactive approach to problem solving. You’ll be confident supporting users at all levels, able to translate technical issues clearly for non-technical stakeholders and capable of remaining calm and organised in a fast-paced environment.
The ideal candidate will have experience supporting Windows environments, end-user devices and IT service delivery processes, with a strong focus on service quality and stakeholder satisfaction. Exposure to infrastructure projects, virtualisation, cloud platforms and endpoint or networking technologies would be advantageous, alongside a collaborative mindset and a passion for continuous improvement.
